Quality Assistant Manager
Ref:
41965/FP16891/PW
Job Type:
Permanent
Location:
- London and M25, Essex
Role : Quality Assistant Manager for growing cross border e-commerce logistics specialist
We are looking for someone who fully embraces 'best in class' service to help manage our growing and friendly team. Our client pride themelves in making a difference to their customers and to be a step above the competition in their quality, care and attention.
You will monitor 100% of the customers parcels throughout the whole process, monitoring all touch points including flight delays, clearance issues and updates, final mile delivery etc
The role is Mon-Fri 9am-5.30pm with a 1-hour unpaid lunch-break.
Please note this is a remote role, so you must be comfortable working from home & have your own internet connection & office furniture (computer equipment will be provided by the company). Occasional travel into office/meeting location will also be required. Ideally South East based, as the majority of the Team of 8 are based in Essex.
The responsibilities of the Quality Assistant Manager include:
- Lead, motivate and support a team of Quality Analysts to achieve their full potential
- Monthly 1:1s mentor, coach and inspire team members to achieve success
- Set and monitor the teams work schedules to ensure tasks are completed daily, managing overtime where necessary (including the teams weekend cover)
- Provide annual leave and sickness cover to the Senior Network and Quality Manager
- Manage the internal Outlook inbox, prioritizing urgent tasks and managing accordingly
- Act as an escalation point, to take ownership and be proactive in achieving solutions
- Ensure best in class Quality is being delivered to our clients customers
- Issuing Service Alerts internally when performance will be impacted, ensuring they are kept up to date and resolved in a timely manner
- Oversee performance with our carriers, monitoring trends and picking up on discrepancies taking action if falling out of schedule.
- Assisting the Senior Network and Quality Manager on managing escalations, projects, reporting and attending meetings where required
- Willing to undertake any other duties in relation to the Quality team as may be reasonably required
Essential attributes:
- Previous experience in Quality preferred but not essential
- Genuine passion for Quality and analysing trends
- Prevous experience working within a cross border international e-commerce environment
- Great attention to detail
- Excellent listening, questioning and communication skills
- Ability to lead and motivate staff, coaching and mentoring them to achieve their full potential
- Ability to work under pressure, remaining professional and positive
- Pro-active approach to problem solving and decision making
- Attention to detail, checking systems and spotting discrepancies
- Ability to prioritise and multi-task
- Ability to handle escalations and projects without fear of challenge or change
- Flexible & resilient team player. You will be expected to adopt a sleeves-rolled-up attitude
- Proficient computer skills (Outlook, Word, Excel, Internet usage etc.)
Salary £35,000 to £40,000
25 Days holiday
Pension
We are looking for someone who fully embraces 'best in class' service to help manage our growing and friendly team. Our client pride themelves in making a difference to their customers and to be a step above the competition in their quality, care and attention.
You will monitor 100% of the customers parcels throughout the whole process, monitoring all touch points including flight delays, clearance issues and updates, final mile delivery etc
The role is Mon-Fri 9am-5.30pm with a 1-hour unpaid lunch-break.
Please note this is a remote role, so you must be comfortable working from home & have your own internet connection & office furniture (computer equipment will be provided by the company). Occasional travel into office/meeting location will also be required. Ideally South East based, as the majority of the Team of 8 are based in Essex.
The responsibilities of the Quality Assistant Manager include:
- Lead, motivate and support a team of Quality Analysts to achieve their full potential
- Monthly 1:1s mentor, coach and inspire team members to achieve success
- Set and monitor the teams work schedules to ensure tasks are completed daily, managing overtime where necessary (including the teams weekend cover)
- Provide annual leave and sickness cover to the Senior Network and Quality Manager
- Manage the internal Outlook inbox, prioritizing urgent tasks and managing accordingly
- Act as an escalation point, to take ownership and be proactive in achieving solutions
- Ensure best in class Quality is being delivered to our clients customers
- Issuing Service Alerts internally when performance will be impacted, ensuring they are kept up to date and resolved in a timely manner
- Oversee performance with our carriers, monitoring trends and picking up on discrepancies taking action if falling out of schedule.
- Assisting the Senior Network and Quality Manager on managing escalations, projects, reporting and attending meetings where required
- Willing to undertake any other duties in relation to the Quality team as may be reasonably required
Essential attributes:
- Previous experience in Quality preferred but not essential
- Genuine passion for Quality and analysing trends
- Prevous experience working within a cross border international e-commerce environment
- Great attention to detail
- Excellent listening, questioning and communication skills
- Ability to lead and motivate staff, coaching and mentoring them to achieve their full potential
- Ability to work under pressure, remaining professional and positive
- Pro-active approach to problem solving and decision making
- Attention to detail, checking systems and spotting discrepancies
- Ability to prioritise and multi-task
- Ability to handle escalations and projects without fear of challenge or change
- Flexible & resilient team player. You will be expected to adopt a sleeves-rolled-up attitude
- Proficient computer skills (Outlook, Word, Excel, Internet usage etc.)
Salary £35,000 to £40,000
25 Days holiday
Pension