Strategic Account Manager
Ref:
42188/FP16980/PW
Job Type:
Permanent
Location:
- National (Eng Scot Wal)
International ecommerce cross borderparcel delivery specialist looking for an experienced Strategic Account Manager
The strategic account manager role is to maintain and develop business within a specific group of Strategic account customers including a large tier 1 retailer, through proactive account management. To develop strong relationships with key decision makers and identify and close opportunities for value added solutions.
Key Responsibilities:
- Consistently maintain and grow the revenue of the designated strategic account customer base whilst achieving the agreed targets set.
- Provide a high level of customer care and retention.
- Develop strong relationships with key decision makers and influencers across the whole client base.
- Negotiate, manage, and implement agreed commercial agreements ensuring additional business is gained or protect existing business to achieve targets.
- Create and implement strategic business plans ensuring we have an in-depth understanding of our customer needs, opportunities, challenges, and risks.
- Proactively maximise all revenue opportunities from existing customers by ensuring they are aware of the full range of services.
- Ensure all designated customers receive proactive contact within the agreed call cycle along with CS & Account management QBR packs to be presented at monthly & quarterly business reviews.
- Respond quickly and efficiently to any competitor threat through building strong and meaningful relationships.
- Identify and recommend to management any service enhancement initiatives to meet our clients needs and
ensure all business opportunities are maximised.
- Become knowledgeable about our customers and their industry.
- Support lead sourcing and prospecting for new customers, self-sourcing, and management of internal data sources.
- Manage data for all clients in CRM, ensuring all information is logged, accurate and completed daily.
Benefits:
65,000 to 75,000 Basic Salary
5,000 Car Allowance
Commission
Pension
Mobile Phone
Laptop
The strategic account manager role is to maintain and develop business within a specific group of Strategic account customers including a large tier 1 retailer, through proactive account management. To develop strong relationships with key decision makers and identify and close opportunities for value added solutions.
Key Responsibilities:
- Consistently maintain and grow the revenue of the designated strategic account customer base whilst achieving the agreed targets set.
- Provide a high level of customer care and retention.
- Develop strong relationships with key decision makers and influencers across the whole client base.
- Negotiate, manage, and implement agreed commercial agreements ensuring additional business is gained or protect existing business to achieve targets.
- Create and implement strategic business plans ensuring we have an in-depth understanding of our customer needs, opportunities, challenges, and risks.
- Proactively maximise all revenue opportunities from existing customers by ensuring they are aware of the full range of services.
- Ensure all designated customers receive proactive contact within the agreed call cycle along with CS & Account management QBR packs to be presented at monthly & quarterly business reviews.
- Respond quickly and efficiently to any competitor threat through building strong and meaningful relationships.
- Identify and recommend to management any service enhancement initiatives to meet our clients needs and
ensure all business opportunities are maximised.
- Become knowledgeable about our customers and their industry.
- Support lead sourcing and prospecting for new customers, self-sourcing, and management of internal data sources.
- Manage data for all clients in CRM, ensuring all information is logged, accurate and completed daily.
Benefits:
65,000 to 75,000 Basic Salary
5,000 Car Allowance
Commission
Pension
Mobile Phone
Laptop